Instructions

On the Day of the Appointment

• Please arrive on time to ensure timely completion of services. While a 30-minute grace period may be accommodated, delays beyond this may need to be compensated, as they can affect subsequent appointments.
• For brides, we recommend having one accompanying person to assist with personal belongings and jewellery.
• Kindly eat before the makeup session begins to avoid discomfort during the service.
• Please arrive with a clean face, free from heavy creams, oils, or makeup.
• For hair services, clients must arrive with freshly shampooed hair, without oil or conditioner.
• Please note that hair wash is not included in regular makeup and hairdo packages to save time. If hair wash services are required, please inform well in advance and will be charged additionally.
• Do not forget to bring all fresh flowers, accessories, hair ornaments, and jewellery as discussed with our team in advance.

After the Service

• Avoid touching, rubbing, or blotting the face unnecessarily.
• Do not expose skin to excessive heat, steam, or water immediately after makeup.
• Lipstick touch-ups may be required after eating or drinking.
• Makeup longevity varies based on skin type, weather, sweating, and activity level.
• Remove makeup gently using a mild cleanser or makeup remover at the end of the day.

Personal Belongings

• Please keep your personal belongings secure during your visits.
• She Zone is not responsible for unattended personal items.

Hygiene & Safety Policy

• The salon follows strict hygiene and sanitisation protocols.
• Brushes, sponges, and tools are sanitised before every client.
• For safety reasons, outside makeup products are not used unless agreed upon in advance.

Service Cancellations After Preparation

• Once a service is prepared—such as products dispensed, creams laid out, colours mixed, or equipment set up—the service is considered initiated.
• Cancellations or refusals at this stage will be fully chargeable, as prepared products cannot be reused or stored due to hygiene and quality standards.
• This applies to facials, hair colour, hair spa, waxing, nail services, and all customised treatments.

Change of Mind During Service

• Any change of decision after a service has started will be handled as follows:
 ->The completed portion of the service will be fully charged.
 ->Any new or additional service requested will be charged separately.
• No refunds will be issued for services partially or fully rendered.

Advance Payments

• All services scheduled before or after regular working hours must be paid in full in advance.
• All outdoor / on-location services must be paid in full in advance.

Time, Products & Professional Judgement

• Our pricing reflects professional expertise, premium products, time, and preparation.
• Services cannot be paused, reversed, or undone without additional cost and time implications.
• All services are performed following professional assessment and hygiene protocols, and client cooperation is essential for best results.

Cancellation Policy

• In case of cancellation one day prior to the scheduled appointment:
 ->The paid amount may be utilised for other services by the client or a person authorised in writing by the client, within a period of three (3) months.
 ->No cash refund will be issued.

In case of same-day cancellation, the amount paid will be non-refundable and non-transferable and cannot be reused for other services.

Delays caused by the client, venue, or third-party arrangements may lead to reduction in service time or cancellation, without eligibility for refund.

Refund & Dispute Policy

• The salon follows a strict no-refund policy once a service has begun.
• Any concerns must be raised immediately during the service to allow reasonable resolution.
• Post-service dissatisfaction based on personal preference change does not qualify for refunds.

General Information

• Clients must arrive with freshly shampooed hair, without oil or conditioner.
• Please note that hair wash is not included in regular makeup and hairdo packages to save time. If hair wash services are required, please inform well in advance and will be charged additionally.

Accessories

Certain styles may require additional accessories such as hair extensions, fresh or dry flowers, padding, or hair ornaments. Discussing these requirements in advance helps avoid delays and last-minute confusion.

Treatments

If you are planning any hair treatments such as Botox, Keratin, Smoothening, Straightening, or Perming, we strongly recommend scheduling them after your event. Treated hair can be difficult to style and may require extra time and effort.

Hair Colour Services – Choice, Changes & Responsibility

• Hair colour selection is finalised only after detailed consultation with the stylist, including discussion of shade, tone, coverage, maintenance, and expected results.
• Once a hair colour service has commenced (mixing of colour, strand test, or application), no shade changes will be entertained.
• Colour results may vary depending on natural hair colour, previous chemical treatments, porosity, and hair condition.
• Any request for shade correction, tone change, or reapplication after service completion will be treated as a new service and charged accordingly.
• The salon is not responsible for dissatisfaction arising from client-chosen shades against professional advice.

Hairstyle Reference

• Please share reference images of preferred hairstyles in advance and discuss them with your stylist.
• Kindly note that all hairstyles may not be achievable on all hair types, lengths, or textures.

Nail Services – Polish, Gel & Nail Art Selection

• Clients are requested to finalise nail colour, design, and finish before application begins.
• Once nail polish, gel, or nail art is applied or cured, it cannot be changed or removed free of charge, even if the selection was client-preferred.
• Removal and reapplication (if requested) will be charged additionally.
• Slight shade variation may occur due to lighting, nail base colour, or screen/image references.

Face Makeup

• Please share reference images of preferred hairstyles in advance and discuss them with your stylist.
• Avoid new facials, chemical peels, waxing, threading, laser treatments, or exfoliation on the face at least 48 hours prior to the appointment.
• Please inform your makeup artist in advance if you have allergies, sensitive skin, active acne, pigmentation, rosacea, eczema, or have recently undergone any dermatological or aesthetic treatments.
• Kindly share reference images in advance (makeup, hairstyle, outfit, jewellery, etc.) to help us understand your expectations and finalise the look efficiently.
• Ensure adequate sleep the night before and stay well hydrated for a few days prior to the event to enhance skin appearance.
• Avoid alcohol consumption and excessive salt intake at least 24 hours before the event to minimise puffiness and dehydration.
• Makeup outcomes may vary depending on skin condition, weather, lighting, and individual skin response.

On the Day of the Appointment

• Please try to arrive on time with a clean face, free from heavy creams, oils, or makeup.
• Also make sure to eat before the makeup session begins to avoid discomfort during the service.
• Do not forget to bring all fresh flowers, accessories, hair ornaments, and jewellery as discussed with our team in advance.

Saree Draping

• Please ensure the draping style is discussed in advance with your stylist and that the saree is brought well ahead of the appointment time.
• If complete ironing is required, it will be charged additionally
• Kindly note that we do not provide ironing services for sarees made of delicate fabrics such as pure silk, organza, net, georgette, or sarees with heavy embellishments or embroidery. Sarees made from these fabrics must be brought fully ironed and neatly rolled, ready for draping.

Clients are required to share the following details with our team at least 2 days prior to the appointment:

• Complete venue address with nearby landmarks
• Exact Google Maps location link
• Two alternate contact numbers of responsible persons available at the venue

Transportation charges for our team to and from the agreed location shall be borne by the client. If an overnight stay for the team is required, all related expenses (accommodation, meals, and local transport) must be arranged or reimbursed by the client.

Please note that additional service requests at the venue may not be accommodated, as this could impact scheduled salon appointments. We strongly recommend finalising all services in advance.

As our team uses professional, heavy-duty electrical equipment, the client must ensure:

• Adequate power supply
• Sufficient power sockets
• Backup generator or inverter, where required. Any delays, interruptions, or service limitations due to power issues will be the sole responsibility of the client.

During all outdoor services, the safety and well-being of our team is of utmost priority. The client is responsible for ensuring a safe, secure, and respectful working environment. In the event of any safety concern, She Zone Beauty Lounge & Spa reserves the right to discontinue services immediately, and the matter may be pursued legally if necessary.

The safety of personal valuables (jewellery, accessories, cash, etc.) at the outdoor venue remains the sole responsibility of the client. While we trust our team, we advise clients to make appropriate arrangements to avoid misunderstandings or loss.